Better Programmes.
Smarter Automation.
Delivered
for Telecom.
Cevian helps telecom operators, vendors, and infrastructure partners run better programmes — with structured project management, clear SLA tracking, and automation tools that give your team real visibility and control.
- ✓ Site planning and regulatory approvals, handled end-to-end
- ✓ Field delivery managed from mobilisation to handover
- ✓ Operations and maintenance with clear SLA reporting
- ✓ Compliance management across MCMC and local authorities
- ✓ Unified routing — Voice, WhatsApp, SMS, Email & more
- ✓ AI agents with no-code Agent Studio
- ✓ Automated ticketing, reporting & campaign management
- ✓ Real-time dashboards and 360° CRM integration
From planning and approvals through to field delivery and long-term operations — Meridian manages the full programme lifecycle so operators always know where things stand. One accountable team. No handoffs.
- ✓Site planning — location assessment, landlord negotiation, and lease agreements
- ✓Regulatory approvals — MCMC, local authority, and DOE requirements covered
- ✓Field delivery — contractor coordination and milestone management
- ✓Operations and maintenance with tracked SLAs and regular performance reports
- ✓Equipment upgrades, technology refresh, and planned decommissioning
- ✓Programme coordination for MNO rollouts — schedules, vendors, and compliance tracking
Polaris is Cevian's AI-powered operations layer for telecom customer engagement — purpose-built for operators, vendors, and enterprise teams who need more than a generic CXM tool. Unified routing, automated workflows, and real-time analytics give your team control across every customer touchpoint, from a single desktop.
- ✓Unified routing — Voice, SMS, WhatsApp, Email, RCS, Facebook, Instagram & more
- ✓AI agents with no-code Agent Studio — build, test, deploy in hours
- ✓Leads automation: capture, distribute, nurture, and convert
- ✓Automated ticketing with SLA configuration and escalation
- ✓360° customer view with CRM integration (Oracle, Salesforce & others)
- ✓Real-time conversational analytics and sentiment tracking
The partner that stays
until the job is done
We don't hand you a report and leave. We execute alongside your team and measure our success by your outcomes.
Telecom-Specialist Depth
Every service and every consultant is built around Malaysian telecom operations — regulatory mandates, MNO procurement cycles, and on-ground realities. No generic playbooks.
From Brief to Pilot in Weeks
Polaris demos deploy in days. Meridian mobilises field teams fast. Our model is engineered for speed without sacrificing governance, quality, or compliance.
One Accountable Partner
Meridian and Polaris under one roof means no vendor blame-shifting, no coordination overhead. Cevian owns the outcome — infrastructure and engagement, together.
Performance-Linked Delivery
Our commercial model includes milestone gates and SLA guarantees. We succeed when your KPIs move — uptime, coverage, customer satisfaction, and conversion rates.
AI-Augmented Operations
From AI agents in Polaris to predictive tower maintenance in Meridian, every platform is designed to compound value over time through intelligent automation.
Regional Ambition, Local Execution
Headquartered in Malaysia, expanding across SE Asia. Our hybrid onsite-offshore model delivers regional expertise with India-based coordination at competitive cost.
Six capabilities.
One operating partner.
Every engagement draws on this capability set — applied to the specific programme challenges your team is facing.
Meridian and Polaris are our lead services. For clients who need more, we go further.
Managed Project Delivery
A hybrid onsite-offshore PMO that replaces fragmented spreadsheets with real-time site tracking, vendor SLA enforcement, and programme compliance management. Proven to cut programme cycle times and improve first-time-right rates.
Learn more about Bluestar →Strategic & Systems Advisory
Deep telecom consulting for operators navigating transformation — process redesign, IT system advisory (OSS/BSS), specialist manpower placement, and MCMC regulatory readiness.
Learn more about Apex →Ready to simplify
complexity?
Start with a free 2-hour discovery session. No commitment required — we scope the engagement and prove the model together.
Discovery Session
2 hours · Free. We assess your current state, identify pain points, and size the opportunity — no commitment required.
Scoped Pilot
Meridian: first site programme. Polaris: 30-day platform trial. Both at pilot pricing. Exit or expand — no lock-in.
Full Partnership
12+ month engagement with performance guarantees, embedded team, and quarterly business reviews.